Terms and Conditions
Meet n Greet Appointments
New clients are required to meet with their sitter prior to the start of any new service. The purpose of this visit is to get acquainted with your pet or pets and learn about their habits, feeding instructions, when and how to administer medications, where their leashes and/or harnesses are located and where they will be upon arrival as well as where they should be placed after the visit is completed.
Scheduling and Payments
Supreme Pet Care Services, LLC requires a reservation in advance and a 50% payment at the time of booking. The balance will be due after the service(s) has been completed. The 50% deposit must be received prior to the start of booking. Our online scheduling system allows reservations to be requested for current clients up to 72 hours in advance of the start date. Please call or text (215) 738-8331 for emergency or last-minute requests and we will try our best to accommodate them.
Requests are not considered “final” until they have been approved and confirmed with an email. You will be notified by email if we are unable to accommodate your request. Clients can refer to their personal portal to check their schedule and cancel bookings.
If you cancel a reservation less than 2 hours prior to the start time, your 50% deposit will NOT be refunded. However, it will be refunded if you provide more than 2 hours’ notice prior to the start time. Please call or text 215-738-8331 for any last-minute cancellations. Otherwise, you can go to the online client portal to cancel the reservation there and you should receive confirmation by email. This portal is for current clients ONLY. New clients do not have access to this portal before their Meet n Greet appointment has been made.
Vaccination Requirements
All pets must be up to date on their required vaccinations and owners must provide proof of these vaccinations. This information will be kept on file and must be updated annually.
Minimum Visit Requirements
For vacation type care, dogs require a minimum of 3 visits per day, and cats a minimum of 1 visit per day, while their owners are out of town. For clients with cats and/or small animals requiring once-a-day visits, we will schedule your visit based on our daily route in your area, except for pets requiring critical doctor prescribed medication. For daily visits, we will make every attempt to be there as close to the time that you have requested as possible.
Visit Times
We cannot guarantee specific arrival times for bookings but will operate within a 2-to-3-hour window to arrive as close as possible to the requested time. (unless your pet needs time-sensitive doctor prescribed medication)
Range of Times are as follows:
Early Morning
(7am – 9am range approx.)
Late Morning
(9am – 11am range approx.)
Mid Day
(11am – 1pm range approx.)
Early Afternoon
(1pm – 3pm range approx.)
Late Afternoon
(3pm – 5pm range approx.)
Early Evening
(5pm – 7pm range approx.)
Evening
(7pm – 9pm range approx.)
Home Access
Clients will provide a house key or keyless access code during the Meet- n- Greet appointment and Supreme Pet Care Services will keep this information on file. It is difficult to keep track of multiple house keys, so a keyless entry system is much preferred. However, access to an actual key is necessary in the event of a power failure. For the safety of the pet(s) in the home, all doors must remain locked prior to the start of service and during service.
Third-Party Access
For safety and insurance reasons, we cannot accept reservations if other parties unknown to us will also have access to the home during our service period (except for daily dog walks). If someone else will be in your home, please let us know on your request before submitting it. We appreciate your understanding.
Holiday Rates
Visits on the following Holidays will incur additional fees and are listed on the price page.
This applies to: New Year’s Day, Easter Weekend (Friday-Sunday) and Passover, Mother’s Day, Memorial Day Weekend, Father’s Day, Independence Day Weekend, Labor Day Weekend, Rosh Hashanah & Yom Kipper, Thanksgiving Day, Thanksgiving Friday and the weekend, Christmas Eve, Christmas Day and New Year’s Day.
Cancellation Policy
We understand that things happen and plans change. We offer 100% refund if you cancel up to 1 week before the booking. Please note, early returns do not qualify for refunds.
Pet-Proofing and Liability
It is the owner’s responsibility to “pet proof” their home and property, including but not limited to inspecting latches, doors, gates, fences, crates, leashes, collars, harness’s and other equipment meant to contain their pet. Supreme Pet Care Services, LLC is not responsible for costs, expenses, losses, liabilities and claims arising out of or relating to the pet(s) except in cases of negligence or intentional misconduct on the part of Supreme Pet Care Services (SPCS), LLC.
SPCS is fully bonded and insured in cases of emergency and/or injuries arising out of the accidents. Owners must provide us with their pet’s veterinarian information and sign a release to allow us to contact them in the event of an emergency. If necessary, we will transport your pet to the veterinarian or closest emergency hospital for treatment due to an emergency or serious illness.
Client Confidentiality
All information collected from clients will be kept confidential nor will any of it be shared with any third party.